Customer may return product purchased from Drew Technologies, Inc. subject to the terms outlined below.
Customer may request refund within 30 days if an item is new, in unused condition. To be eligible for a refund, all product materials must be returned in original, resalable condition. Shipping and Handling costs will not be refunded once the order has been shipped to the customer. Items shipped to customer double-boxed must be returned the same way. Missing product parts will be deducted from any refund. The amount of the deduction will be actual replacement cost of the part(s), in addition to a 20% restocking fee. All International orders, along with any software sales worldwide, are not cancelable and not refundable (NCNR) at any time after the order is processed.
To return an item the customer must call (734) 222-5228 to notify Drew Technologies, Inc. that you wish to make a return and you will receive a return authorization number. Authorization number must be obtained within 30 days of the invoice date.
To be eligible for a refund, the request to return merchandise sold within the United States must be received within 30 days from the invoice date. A 20% restocking fee will apply to all returns. No refunds will be allowed after 30 days from invoice date. Merchandise must be received at Drew Technologies Inc within 15 days after the return authorization date or no refund will be issued. Customer will have the right to request the product be shipped back to them at their expense.
Customer is responsible for shipping costs to return items for refund or exchange. Customer must include the Drew Tech return form with name, RMA number, address and telephone number clearly marked so Drew Technologies, Inc. can properly credit customer's account. Packages received without this information will be refused and returned to the customer without refund.
Customer understands and acknowledges that this return period is the exclusive period offered by Drew Technologies, Inc. Customer understands and agrees that Drew Technologies, Inc. is not responsible for any damages arising out of or related to any goods purchased through Drew Technologies, Inc.